Customer Rating: 
Summary: you get what you pay for
Comment: have you ever heard the saying " You get what you pay for"? Well with E business in a box, this statement is true. Lousy customer service, lousy designers and lousy website. I got a generic website design and when I complained they told me that THEY PUT THE NEW DESIGNERS ON THE E-BUSINESS ACCOUNTS AS THESE ARE THE LOWEST LEVEL. Yes, they told me that. They agreed to give me a new more qualified designer. I still ended up with a generic site. When I complained again they told me if I upgraded (payed more money) I could get a better site. If you want a professinal site DO NOT use E-business in a box. If you are a grandmother who is selling your knitting in your spare time and what a site so your family can see it then this might be for you. but... still I doubt it
Customer Rating:
Summary: CI Host did not fulfill their contract with our Company
Comment: Our saga is long and drawn out. We purchased "E-Business in a Box" on 4-19-02 and were supposed to be up and running in 7 to 10 days. Our store finally became functional on 9-12-02 although there had not been any customization of the store as their sales information stated was to be provided. The entire store was an out-of-the-box, here-ya-go, you-figure-it-out setup. Our main problem, we later found out, is the turnover rate of the employees at CI Host. Our original web designer that we met left CI Host and for some reason our account was put in the "done" pile. Nearly everyone we talked to would be gone within the month so our complaints never got addressed properly. Once we finally got someone to listen to us and try to address our problems, our lawyer sent them a letter at our request to cover our butts to indicate that they were not fulfilling their contract. At that point, all work stopped dead in its tracks and our web site sat there for the last 5 months of our original 12 month hosting contract.
To top it off, when the year contract was up, they sent us a renewal e-mail which I replied to stating that we were not renewing with them. They took $300 out of our checking account anyway and we are currently trying to get that money back.
Customer Rating:
Summary: Something's Fishy Here...
Comment: Note how all of the 5-Star evaluations were all posted between November 23-25. Looks like the company has posted its own raving reviews about its product.
Customer Rating:
Summary: CI Host did not fulfill their contract with our Company
Comment: Our saga is long and drawn out. We purchased "E-Business in a Box" on 4-19-02 and were supposed to be up and running in 7 to 10 days. Our store finally became functional on 9-12-02 although there had not been any customization of the store as their sales information stated was to be provided. The entire store was an out-of-the-box, here-ya-go, you-figure-it-out setup. Our main problem, we later found out, is the turnover rate of the employees at CI Host. Our original web designer that we met left CI Host and for some reason our account was put in the "done" pile. Nearly everyone we talked to would be gone within the month so our complaints never got addressed properly. Once we finally got someone to listen to us and try to address our problems, our lawyer sent them a letter at our request to cover our butts to indicate that they were not fulfilling their contract. At that point, all work stopped dead in it's tracks and our web site sat there for the last 5 months of our original 12 month hosting contract.
To top it off, when the year contract was up, they sent us a renewal e-mail which I replied to stating that we were not renewing with them. They took $300 out of our checking account anyway and we are currently trying to get that money back.
Customer Rating:
Summary: E-business in a box = EZ way to get my store online.
Comment: Thank goodness for this product! I have been struggling to get my business online for the past 3 years. It was just a mess of merchant accounts, ssl, shopping carts...blah blah...it took too much time! E-Business in a box had my store up and running in no time, and I don't know a thing about HTML! Thank you e-business in a box!
